isardSAT, a Catalan company dedicated to services and research in the analysis and processing of Earth observation and climate data, providing solutions to combat the climate emergency, has decided to implement a quality management system based on the ISO 9001:2015 standard. By implementing this standard, it will improve the service provided to its clients in the project development processes, meeting their needs, increasing their satisfaction, and ensuring compliance with current legal regulations.

The management of isardSAT views the quality system as a way of organising the company’s operations, based on fundamental pillars such as the quality of its products, customer satisfaction, and the continuous improvement of the system’s effectiveness. To this end, isardSAT’s Quality Management System is based on:

• Involving and holding accountable all employees in achieving quality and the continuous improvement process.
• Ensuring that all staff have the necessary resources and receive the required training to properly carry out their roles. Additionally, ensuring continuous employee motivation.
• Planning, executing, reviewing, and improving the management system, always considering the internal and external context of the company.
• Achieving the satisfaction of all our clients and stakeholders through the company’s commitment to meeting their expectations and needs.
• Complying with legal, regulatory, and product/service-specific requirements.
• Continuously improving both the production and service delivery processes, as well as the effectiveness of the quality management system.
• Paying maximum attention to technological developments and the improvements that new technologies and innovation offer us.
• Being committed to fighting climate change and environmental sustainability, from the development of products that help clients analyse, understand, and mitigate the effects of climate change, to reducing the company’s environmental impact.
• Ensuring that all suppliers comply with quality standards.

For the effective implementation of these principles, the support of both the management team and the staff is absolutely essential. You can read the full document here.